一、失竊預防要點
Part 1: Prevention Tips
📌 參考英國警察及電訊商關於手機失竊的建議（Metropolitan Police、Ofcom、Neighbourhood Watch）整理
📌 Based on UK police, Ofcom and Neighbourhood Watch guidance on phone theft prevention
外出行為習慣
Awareness habits when out and about
- 行路時不要低頭滑手機，特別是在馬路邊、地鐵車門旁及巴士站——這些都是「飛車黨」（騎電動單車或機車）的高風險搶奪地點
- 財不露白：不要在餐桌、酒吧或無人看管的情況下將手機放置在顯眼位置
- 在擁擠地方（地鐵、景點、夜市）應將背包背在胸前，或將手機收進前袋
- 使用手機掛繩（phone lanyard / neck strap），並將繩子藏在衣服或外套內，增加搶奪難度
- Don't scroll while walking, especially at roadsides, tube doors and bus stops — these are high-risk locations for moped and bicycle gang snatches
- Don't leave your phone visible on a restaurant table, bar counter or anywhere unattended
- In crowded places (tube, tourist sites, markets), wear your bag on your front or keep your phone in a front pocket
- Use a phone lanyard or neck strap tucked inside your clothing to make snatching harder
設備安全設定（事前必做）
Device security settings (do these now)
- 使用複雜密碼及生物辨識（Face ID / 指紋）：避免被旁人「肩窺」（Shoulder-surfing）密碼後再搶走手機
- 開啟防盜功能：iPhone用戶啟用「遭竊裝置保護（Stolen Device Protection）」；Android用戶啟用「盜竊檢測鎖（Theft Detection Lock）」
- 啟用尋找功能：iPhone開啟「尋找（Find My）」；Android開啟「尋找我的裝置（Find My Device）」
- 事先記下IMEI號碼：撥打 *#06# 即可看到，將號碼記錄在手機以外的地方（如電郵或雲端筆記）
- 在Immobilise登記：將手機資料登記於 www.immobilise.com（全國財產登記冊），有助警方尋獲後歸還給原主
- Use a strong passcode and biometrics (Face ID / fingerprint): this prevents thieves who have shoulder-surfed your PIN from accessing your phone after stealing it
- Enable theft protection: iPhone users should enable "Stolen Device Protection"; Android users should enable "Theft Detection Lock"
- Enable Find My: iPhone — enable "Find My"; Android — enable "Find My Device"
- Note your IMEI number in advance: dial *#06# to find it, then store it somewhere other than your phone (e.g. an email draft or cloud note)
- Register on Immobilise: register your device at www.immobilise.com (the national property register), which helps police return recovered devices to their owners
二、手機被偷後的緊急處置
Part 2: What to Do Immediately After Theft
📌 根據英國警方及高校安全指引整理，並參考 Ofcom 及 Citizens Advice 的手機失竊建議
📌 Based on UK police and university security guidance, with reference to Ofcom and Citizens Advice guidance on phone theft
📲 第1步：立刻遠端鎖定Step 1: Remote lock immediately
- 用另一部裝置登入 iCloud.com（iPhone）或 Google 帳號（Android）
- Use another device to log into iCloud.com (iPhone) or your Google account (Android)
- 選擇「標記為遺失」或「遠端鎖定」，停用Apple Pay / Google Pay
- Select "Mark as Lost" or "Lock remotely"; disable Apple Pay / Google Pay
- 如確定手機已遺失，可選擇「清除裝置」以保護個人資料
- If certain the phone is gone, choose "Erase device" to protect personal data
📞 第2步：通知電訊商（24小時內）Step 2: Contact your network (within 24hrs)
- 要求停用SIM卡及將IMEI列入黑名單，阻止盜用
- Ask them to block the SIM and blacklist the IMEI to prevent fraudulent use
- 24小時內報失，未授權費用上限通常為 £100（視乎電訊商）
- If reported within 24 hours, most networks cap unauthorised charges at £100
🏦 第3步：保護財務帳戶Step 3: Secure financial accounts
- 通知銀行凍結與手機關聯的帳戶及支付卡
- Notify your bank to freeze accounts and payment cards linked to the phone
- 停用Apple Pay、Google Pay等流動支付
- Disable Apple Pay, Google Pay and any other mobile payment services
🔑 第4步：更改重要密碼Step 4: Change critical passwords
- 優先更改電郵密碼（電郵是所有帳戶的重置關鍵）
- Start with your email password (email is the key to resetting all other accounts)
- 再處理：社交媒體、銀行App、購物網站（Amazon、eBay等）
- Then: social media, banking apps, online shopping (Amazon, eBay etc.)
手機被盜後，可能收到偽裝成Apple或Google的短訊，聲稱「已尋獲你的手機」並附上連結。這是釣魚詐騙，切勿點擊或輸入任何密碼。如需確認手機位置，請直接登入 iCloud.com 或 Google 官方網站。
After your phone is stolen, you may receive fake texts claiming to be from Apple or Google saying "your phone has been found" with a link. This is a phishing scam — do not click or enter any credentials. To check your phone's location, only use iCloud.com or the official Google website directly.
三、報案要點與保險索償
Part 3: Reporting & Insurance
📌 報案流程整理自 police.uk 及 GOV.UK 對 999 / 101 的說明；保險部分參考 Citizens Advice 及各電訊商指引
📌 Based on police.uk and GOV.UK guidance on 999/101; insurance guidance based on Citizens Advice and network provider information
報案方式
How to report
- 緊急情況（案件正在發生，或你的安全受威脅）：撥打 999
- 非緊急情況（案件已發生，無立即危險）：撥打 101，或透過 met.police.uk（倫敦）等警察局官方網站線上報案
- 匿名舉報：撥打 Crimestoppers 0800 555 111
- Emergency (crime in progress or your safety is threatened): call 999
- Non-emergency (crime has occurred, no immediate danger): call 101, or report online at your local police website (e.g. met.police.uk for London)
- Anonymous tip: call Crimestoppers on 0800 555 111
報案時需提供的資訊
Information needed when reporting
- 手機品牌、型號及顏色
- IMEI號碼（這是警方追蹤的核心資訊）
- 事件發生的確切時間及地點
- 犯案經過的詳細描述
- Phone make, model and colour
- IMEI number (this is the key piece of information for police tracking)
- Exact time and location of the theft
- Detailed description of what happened
完成報案後，必須向警方索取案件編號。這是向保險公司索償的必要文件。報案時亦應區分「遺失（Lost）」與「被盜（Stolen）」，因部分保單的保障範圍不同。
After reporting, always ask police for a Crime Reference Number. This is essential for any insurance claim. When reporting to your insurer, note that "lost" and "stolen" are distinct — some policies cover one but not the other.
保險索償
Insurance claim
聯絡你的手機保險（如透過電訊商購買）或家居保險（部份家居保險涵蓋戶外的手機失竊），提交索償時需提供：案件編號（CRN）、IMEI號碼，以及購買收據或發票（如有）。
Contact your phone insurance (if purchased through your network) or home contents insurance (some policies cover phones stolen outside the home). You will need: your Crime Reference Number, IMEI number, and proof of purchase if available.