一、事前準備
Part 1: Before a Flood
📌 水災警報系統及風險查核資料來自英國環境局（Environment Agency）及 GOV.UK；家居防護建議參考 The Flood Hub 及 GOV.UK 個人水災計劃
📌 Flood warning system and risk information sourced from the Environment Agency and GOV.UK; home protection guidance based on The Flood Hub and the GOV.UK Personal Flood Plan
英國每年有大量家庭受水災影響，尤以秋冬為甚。提早準備，損失可以大幅減低。
Thousands of UK homes flood every year, particularly in autumn and winter. Preparation can significantly reduce the damage.
了解你的風險
Know your risk
登入 GOV.UK 洪水地圖（gov.uk/check-flood-risk）輸入郵政編碼，查看你家附近的水災風險。英格蘭地區可免費登記 Flood Warnings Direct，收到水浸警報時會以電話、短訊或電郵通知你。
Check your flood risk at gov.uk/check-flood-risk using your postcode. Register for Flood Warnings Direct in England — you'll get alerts by phone, text or email when a warning is issued.
警報等級詳解
Understanding alert levels
🟡 水災預警（Flood Alert）Flood Alert
- 含義：地勢較低的土地和道路可能發生淹水
- Meaning: Flooding is possible in low-lying land and roads
- 行動：保持警惕，監測天氣預報；準備好應急包及防水措施，移動室外家具
- Action: Stay alert, monitor weather updates; prepare your flood kit and move outdoor furniture to safety
🟠 水災警告（Flood Warning）Flood Warning
- 含義：預計會發生淹水，需立即採取行動
- Meaning: Flooding is expected — act now
- 行動：將貴重物品移至樓上，安裝門擋板及通風磚蓋，準備疏散
- Action: Move valuables upstairs, install door guards and air brick covers, prepare to evacuate
預計會發生嚴重淹水，對生命和財產構成重大風險。請立即配合緊急服務部門的指示，準備離開家園。
Severe flooding is expected and poses a significant risk to life and property. Follow emergency services instructions immediately and be ready to evacuate.
家居防水措施（事前準備）
Protecting your home (prepare in advance)
居住在風險區的住戶建議採取「物業水災韌性」（Property Flood Resilience, PFR）措施，分為「防止入水」和「減少入水後損害」兩類：
Households in flood-risk areas are advised to consider Property Flood Resilience (PFR) measures — these fall into two categories: keeping water out, and limiting damage if water does get in:
- 安裝門擋板（Door guards）和通風磚蓋（Air brick covers），防止洪水從門縫或通風口滲入（在水深 0.3 米以下最為有效）
- 安裝止回閥（Non-return valve），防止污水因水壓倒灌進屋
- 選擇易於清洗的地板材料（如磁磚而非地毯），以減少災後修復難度
- 將重要文件（護照、保險單等）存放於防水容器並置於樓上易取處
- 準備應急包：手電筒、急救箱、藥物、防水衣物、飲用水及重要聯繫人名單
- 知道電箱、煤氣及水錶的關掣位置
- 確認家居保險涵蓋水災
- Install door guards and air brick covers to stop water entering through gaps — most effective when water depth is under 0.3m
- Install a non-return valve to prevent sewage backing up into your home under flood pressure
- Choose easy-to-clean flooring (e.g. tiles rather than carpet) to reduce post-flood restoration costs
- Store important documents (passport, insurance policies etc.) in a waterproof container upstairs and within easy reach
- Prepare a flood kit: torch, first aid kit, medication, waterproof clothing, drinking water and key contact numbers
- Know where to turn off your electricity, gas and water
- Confirm your home insurance covers flooding
二、水災發生時
Part 2: During a Flood
📌 行動建議整理自 GOV.UK「水災期間的應對」及環境局緊急指引
📌 Action guidance based on GOV.UK "What to do before or during a flood" and Environment Agency emergency guidance
✅ 要做Do
- 收到警報即行動，唔好等水浸才走
- Act as soon as a warning is issued — don't wait
- 在安全的情況下，先關掉煤氣、電力及水的總開關，再離開（如已站在水中，切勿觸碰任何電器開關）
- If safe to do so, turn off the gas, electricity and water at the mains before leaving — never touch switches while standing in water
- 帶備72小時應急包、藥物及重要文件；記得帶走寵物
- Take your 72-hour kit, medication, important documents and pets
- 步行時避免涉水，6吋深洪水已可令人跌倒
- Avoid walking through floodwater — just 6 inches can knock you over
❌ 唔好做Don't
- 唔好駕車穿越洪水路段，30cm深水已可令車熄火；洪水中可能隱藏電線、破損井蓋或污染物
- Never drive through floodwater — 30cm can stall a car; hidden hazards include live wires, broken manhole covers and contamination
- 唔好觸碰洪水中的電線或電器
- Never touch electrical items in floodwater
- 如懷疑食水受污染，不要飲用。應先向水務公司或地方政府查詢，跟從其指引才使用
- Do not drink tap water if you think it may be contaminated — follow your water supplier or local authority's advice before using it
三、水災後
Part 3: After the Flood
📌 災後復原建議整理自 GOV.UK 個人水災計劃及 The Flood Hub
📌 Recovery guidance based on the GOV.UK Personal Flood Plan and The Flood Hub
在官方宣佈安全之前，不要返回受災物業。洪水退後，牆壁及地板可能仍然帶有污染物，清理時需戴手套及口罩。
Do not return to your home until authorities confirm it is safe. Even after water recedes, walls and floors may be contaminated — wear gloves and a mask when cleaning up.
- 拍照記錄所有損毀，丟棄受損物品前先標記水位線，然後立即通知保險公司
- 重新開啟電力或煤氣前，必須由合格工程師進行安全檢查
- 致電水務公司確認食水安全後才使用
- 向地方議會查詢災後援助計劃
- Photograph all damage and mark the waterline before discarding items; contact your insurer immediately
- Before reconnecting electricity or gas, have a qualified engineer carry out a safety inspection
- Only use tap water once your water supplier confirms it is safe to drink
- Contact your local council about flood recovery support
四、重要聯絡
Part 4: Key Contacts
📌 電話號碼及查詢連結來自環境局、GOV.UK 官方網站
📌 Phone numbers and links sourced from the Environment Agency and GOV.UK official websites
- 緊急情況：999
- 洪水警報熱線：0345 988 1188（24小時）
- 查詢洪水風險：gov.uk/check-flood-risk
- 地方議會緊急援助：查閱你所在地議會網站
- Emergency: 999
- Floodline: 0345 988 1188 (24hr)
- Check flood risk: gov.uk/check-flood-risk
- Local council emergency support: check your council's website