一、停電前：預防準備
Part 1: Before — Preparation
📌 停電準備建議整理自 Ofgem、UK Government Prepare 及 National Grid 指引
📌 Preparation guidance sourced from Ofgem, UK Government Prepare and National Grid guidance
手電筒及電池、行動電源（已充滿電）、電池式收音機、保暖毛毯及衣物、樽裝水及即食食品、現金。不建議使用蠟燭——停電時蠟燭引起的火災風險顯著上升，應以電池燈具代替。
Torch and batteries, fully charged power bank, battery radio, warm blankets and clothing, bottled water and ready-to-eat food, cash. Candles are not recommended — fire risk rises significantly during power cuts; use battery-powered lights instead.
- 登記「優先服務名冊」：若家中有長者、病患或殘疾人士，可向電網公司登記，停電時獲優先通知及協助。電話：105
- Register for Priority Services: If you have elderly, ill or disabled household members, register with your network operator for priority notification and support during outages. Call: 105
- 了解家中電路板位置：知道如何重設跳閘，停電後恢復供電時更有效率
- Know your fuse box location: Know how to reset a tripped switch when power is restored
- 將手機及行動電源保持充電：定期檢查充電狀態，尤其天氣預報顯示惡劣天氣前
- Keep phones and power banks charged: Check regularly, especially before forecast bad weather
二、停電時：即時應對
Part 2: During — Immediate Action
📌 即時應對步驟整理自 National Grid、SP Energy Networks 及 Ofgem 指引
📌 Immediate response steps sourced from National Grid, SP Energy Networks and Ofgem guidance
即時
diate
先查家中保險絲箱，如正常，再看鄰居是否受影響，判斷是個別問題還是大範圍停電。
Check your fuse box first. If fine, look at neighbours to determine if it's a local issue or wider outage.
分鐘
min
撥打105（全英國免費停電熱線）或上電網公司官網查看停電地圖及預計恢復時間。
Call 105 (free UK power cut helpline) or visit your network operator's website for outage maps and restoration times.
分鐘
min
停電4小時內，雪櫃食物一般安全。減少開門次數保持溫度。停電超過4小時，先食易壞食物。
Fridge food is generally safe for 4 hours if the door stays closed. After 4 hours, eat perishables first.
小時
hours
關閉不用的房間，全家聚集在最細的房間保暖。多穿衣物，使用保暖毛毯。切勿在室內使用煤氣燒烤爐或發電機（一氧化碳中毒危險）。
Close off unused rooms and gather in the smallest room. Layer clothing and use blankets. Never use a BBQ or generator indoors (carbon monoxide risk).
✅ 應該做
✅ DO
- 撥105報告停電
- Call 105 to report the outage
- 保留手機電量（只接收重要訊息）
- Conserve phone battery
- 使用手電筒照明
- Use torches for lighting
- 多穿衣物保暖
- Layer clothing to stay warm
- 關上冰箱門減少開合
- Keep fridge/freezer closed
- 拔起敏感電器插頭
- Unplug sensitive electronics
❌ 絕對不要
❌ NEVER DO
- 在室內使用燒烤爐/發電機
- Use BBQ or generator indoors
- 點蠟燭後無人看守
- Leave candles unattended
- 觸碰倒下的電線
- Touch fallen power lines
- 用煤氣爐長時間取暖
- Use gas cooker for heating
- 忽略長者及病患需要
- Ignore needs of elderly or ill
切勿在室內使用燒烤爐、露營爐、汽油發電機或木柴爐（除非有正規煙囪）。一氧化碳無色無味，可於數分鐘內致命。家中應安裝一氧化碳警報器。
Never use BBQs, camping stoves, petrol generators or wood-burning stoves indoors (unless you have a proper flue). Carbon monoxide is odourless and can kill within minutes. Install a CO alarm in your home.
三、醫療設備及特殊需要
Part 3: Medical Equipment & Special Needs
📌 優先服務名冊資料來自 Ofgem 及各電網公司官方網站
📌 Priority Services Register information sourced from Ofgem and network operator official websites
若家中有人依賴電動醫療設備（呼吸機、透析機、電動輪椅等），請提前聯絡：
If anyone in your household depends on powered medical equipment (ventilators, dialysis, electric wheelchairs etc.), contact the following in advance:
- 電網公司優先服務名冊 — 停電時獲優先通知及支援
- Priority Services Register — Priority notification and support during outages
- GP或醫院 — 了解應急備用方案
- GP or hospital — Discuss emergency backup plans
- 緊急電話999 — 若醫療設備停電導致生命危險，立即致電
- Emergency 999 — Call immediately if life is at risk due to equipment failure
四、📞 英國停電熱線
Part 4: 📞 UK Power Cut Helplines
📌 電話號碼來自各電網公司官方網站（2026年）
📌 Phone numbers sourced from network operator official websites (2026)